1994:
“Can I ask you something?”
“Sure! Great to see you! Come in, have a seat. Coffee?”
2024:
“Just a quick question…”
” Sorry, no time! Can you email me about it…?”
What happened? In his Management Challenges for the 21st Century, Peter Drucker noted that a key accomplishment of the 20th century was a fiftyfold increase in the productivity of manual labor. He predicted that the critical contribution of management in the 21st century would be to similarly enhance the productivity of knowledge work. Two decades into the 21st century, however, we are far from realizing this vision.[…]
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